Question 1

How fast can you turn around a custom order?

Accepted Answer

Standard turnaround is 5–7 business days. Rush orders (48-hour) available at checkout for an additional fee.

Question 2

Is there a minimum order?

Accepted Answer

No minimums on custom orders — order 1 piece or 1,000. Bulk discounts kick in at 25+ units.

Question 3

Can I see a preview before I pay?

Accepted Answer

Yes — the live customizer shows your design on the actual garment in real time, front and back. What you see is what gets printed.

Question 4

Can I order samples first?

Accepted Answer

Yes — for bulk orders, we offer a paid sample program. The sample fee is credited back when you place the full order.

Question 5

Can I pick up locally?

Accepted Answer

Yes — free local pickup at our Mississauga studio (2404 Haines Rd Suite 209, L4Y 2B7). Choose 'Local Pickup' at checkout.

Question 6

Do you ship across Canada?

Accepted Answer

Yes. Standard shipping is $9.99. Free shipping on orders over $150 CAD. We ship via Canada Post and Canpar.

Question 7

Do you ship internationally?

Accepted Answer

We ship to the US — rates calculated at checkout. International outside North America: contact us for a quote.

Question 8

What file formats do you accept?

Accepted Answer

PNG (transparent), JPG, and SVG. High-res (300dpi+) is recommended for sharp prints.

Question 9

Can you fix or vectorize my artwork?

Accepted Answer

Yes — our in-house designers can clean up, vectorize, or redraw your artwork for a small fee. Contact us.

Question 10

Do you offer design services?

Accepted Answer

Yes — full custom design starts at $80/hr. Email us with your idea and we'll quote it.

Question 11

What print methods do you use?

Accepted Answer

DTG (Direct-to-Garment), Screen Printing, DTF (Direct-to-Film), and Embroidery. We'll suggest the right method based on your design + quantity.

Question 12

Will my print last?

Accepted Answer

All prints are guaranteed against fading or cracking under normal wear. If it fades within 12 months, we re-print free.

Question 13

Do you offer bulk discounts?

Accepted Answer

Yes — pricing drops significantly at 25, 50, and 100+ pieces. Request a quote at /quote.

Question 14

Can you handle uniforms for our staff?

Accepted Answer

Absolutely. We outfit restaurants, construction crews, sports teams, schools, and corporate events across the GTA.

Questions?